What is Culture to a Restaurant?
Betty Marcon • November 13, 2020
Culture is, in a nutshell, values articulated through actions.

So, for example, if you believe that all your staff should be treated with respect by customers, you wouldn’t tolerate a customer who was rude and abusive. You would have a protocol for handling such customers and everyone would follow that protocol.
Many restaurant owners aren’t clear about their culture, which is one reason the industry has a poor reputation. Without a clear culture, whatever walks into the space that day is your culture. The nasty customer, the hungover line cook, the stressed-out single-mom server. When culture is clearly stated, everyone has an idea of what’s expected.
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