The New Restaurant Manager

Betty Marcon • January 12, 2026

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I recently came across an IG post where a restaurant owner was complaining about how his servers made more than his general manager.

In fact, depending on the kind of restaurant, servers make more money and work fewer hours than anyone else in the restaurant.

I have never felt that was fair. (Yes, this is very controversial, I know).

I believe in pay equity. I believe that managers who take on more responsibility should be compensated. I believe that the two-tiered system (tipped minimum wage) is at the core of the problem. Servers would be the ideal candidates to step into the role as managers but they often don't want to take what they see as a pay cut to take on more responsibility.

Managers in restaurants are taking on the in-between role. In-between ownership and staff. They are asked to address issues with staff that they empathize with while representing ownership. They coach, manage, train, resolve conflict. It all falls on their shoulders.

In the past, good restaurant managers have been valued for their endurance, juggling all the various demands at once.

The position of manager should be a step in a career, not a pathway to burnout. If we want the restaurant industry to be a place where people want to come to work, we need to offer meaningful opportunities for advancement, while acknowledging the need for others to take on some of those responsibilities.

Rethink the tasks of the manager. Look at who in your organization is best suited to those tasks. Offer opportunities for others within your team to take on those tasks.

This is a new strategy to provide pathways to advancement. If you want to discuss this more, and need help with mapping this out, reach out for a consultation.

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