Setting Clear Expectations

Betty Marcon • October 27, 2025

Share this article

You have an employee handbook you downloaded from your payroll company and you think, “Done!” Not so fast. That may have covered your legal obligations but it may not cover everything. 

Yellow tiles spelling

News Flash: without clear policies, you may find yourself facing a situation you never expected and no guidelines for handling it. Then you make a decision, and POOF! You find yourself on the other side of a lawsuit. 


But there’s something else to consider here too. Your staff needs guidelines, a sense of what is expected of them, systems and knowledge that people are held to account. It’s about setting expectations for everyone in your business - staff, vendors, customers and even yourself. 


Every time I’ve had to manage some HR situation, I’ve realized it boils down to one thing - there wasn’t a clear policy around the issue. Workplace relationships? Social media posting? Dress code? So many sticky and uncomfortable situations can be avoided with a policy. Admittedly, people violate policies, but they create a guideline for accountability and discipline. 

Recent Posts

By Betty Marcon January 28, 2026
Discover why prioritizing restaurant worker health leads to better profits. Learn 8 practical strategies to improve employee wellbeing, reduce turnover, and create safer kitchens in your restaurant.
By Betty Marcon January 19, 2026
Learn about the three pillars of good job creation—economic stability, equity, and mobility—and why professionalizing the restaurant industry matters. Red Truck Restaurant Consulting helps Oakland restaurateurs become better job creators.
By Betty Marcon January 12, 2026
Discover why the traditional restaurant manager role needs rethinking. Learn about pay equity, career pathways, and new strategies to prevent burnout while creating meaningful advancement opportunities in the restaurant industry.
By Betty Marcon December 12, 2025
A recent dining experience in the Hamptons reveals a troubling trend—restaurant prices are becoming so prohibitive that they're not just exclusive, but exclusionary. As operating costs rise, the restaurant industry risks pricing out the majority of diners and losing its essential role as an accessible community gathering place.
By Betty Marcon November 6, 2025
Exploring the impact of minimum wage increases on restaurants and workers. San Francisco restaurateur Betty Marcon examines how $15/hour wages affect business operations, employee wellbeing, and the broader service industry landscape.
Restaurant window display with a rainbow flag and a
By Betty Marcon September 29, 2025
An exploration of whether restaurants should be spaces for political discourse, examining historical precedents from taverns to lunch counters.
Two people in aprons high-fiving in front of a blue door and
By Betty Marcon April 21, 2025
A raw, personal account of closing a beloved San Francisco restaurant and the profound lessons learned turning heartbreak into helping others succeed.
A person in a kitchen stirring a pot, steam rising. Pots and utensils are visible.
By Betty Marcon April 3, 2025
After 30 years in the restaurant industry, a reflection on why systemic change is essential for survival.
By Betty Marcon January 10, 2023
The headline in the New York Times announced that Noma, the restaurant rated #1 in the world, is closing — and its celebrated chef Rene Redzepi declares fine dining at the highest level is unsustainable.
Person wearing a medal, holding champagne flute. Medal says
By Betty Marcon January 1, 2023
The James Beard Foundation’s ethics probe aims for change—but is flawed in execution. A call for deeper accountability in food culture.
Show More