Setting Clear Expectations

Betty Marcon • October 27, 2025

Share this article

You have an employee handbook you downloaded from your payroll company and you think, “Done!” Not so fast. That may have covered your legal obligations but it may not cover everything. 

Yellow tiles spelling

News Flash: without clear policies, you may find yourself facing a situation you never expected and no guidelines for handling it. Then you make a decision, and POOF! You find yourself on the other side of a lawsuit. 


But there’s something else to consider here too. Your staff needs guidelines, a sense of what is expected of them, systems and knowledge that people are held to account. It’s about setting expectations for everyone in your business - staff, vendors, customers and even yourself. 


Every time I’ve had to manage some HR situation, I’ve realized it boils down to one thing - there wasn’t a clear policy around the issue. Workplace relationships? Social media posting? Dress code? So many sticky and uncomfortable situations can be avoided with a policy. Admittedly, people violate policies, but they create a guideline for accountability and discipline. 

Recent Posts

By Betty Marcon November 6, 2025
Exploring the impact of minimum wage increases on restaurants and workers. San Francisco restaurateur Betty Marcon examines how $15/hour wages affect business operations, employee wellbeing, and the broader service industry landscape.
Restaurant window display with a rainbow flag and a
By Betty Marcon September 29, 2025
An exploration of whether restaurants should be spaces for political discourse, examining historical precedents from taverns to lunch counters.
Two people in aprons high-fiving in front of a blue door and
By Betty Marcon April 21, 2025
A raw, personal account of closing a beloved San Francisco restaurant and the profound lessons learned turning heartbreak into helping others succeed.
A person in a kitchen stirring a pot, steam rising. Pots and utensils are visible.
By Betty Marcon April 3, 2025
After 30 years in the restaurant industry, a reflection on why systemic change is essential for survival.
By Betty Marcon January 10, 2023
The headline in the New York Times announced that Noma, the restaurant rated #1 in the world, is closing — and its celebrated chef Rene Redzepi declares fine dining at the highest level is unsustainable.
Person wearing a medal, holding champagne flute. Medal says
By Betty Marcon January 1, 2023
The James Beard Foundation’s ethics probe aims for change—but is flawed in execution. A call for deeper accountability in food culture.
By Betty Marcon July 25, 2022
A week ago, Hulu released a new series called “The Bear”, a story about — well, what is it about? Restaurants? Chicago? Family? All of that. There’s much to unpack here, honestly.
By Betty Marcon March 20, 2022
Yesterday, I was running errands in my 2005 Volvo station wagon. It was Saturday and the weather was mild. I had my window down, enjoying a mild breeze.
By Betty Marcon March 15, 2022
When I was 7, I had a best friend who lived around the block from me. Her name was Karen. Karen’s parents were divorced — in fact she was the first person I’d ever met with divorced parents. It was 1969. And I was 7.
By Betty Marcon September 21, 2021
Struggling to attract restaurant staff? The problem isn't the labor shortage—it's your job posting. Learn how to write compelling job ads that attract passionate restaurant workers by focusing on culture, connection, and what really matters to today's hospitality professionals.
Show More